Refund Policy

1. Eligibility for Refunds

A replacement or refund may be provided in the following cases:

  • The SIM card is defective or different from the product ordered.
  • The SIM card fails to activate on a compatible, unlocked phone after our team has checked the SIM card and assisted with troubleshooting.
  • An online order is cancelled before pickup. Processing fees may be deducted from the refund.

2. Non-Refundable Cases

Refunds are not available in the following cases:

  • The phone is carrier-locked or incompatible with the purchased SIM card or eSIM.
  • The SIM card has been successfully activated or used.
  • The order is not collected within 30 days of purchase.
  • The issue is caused by network coverage, temporary signal disruption, or data speed outside our control.

3. How to Request a Refund

Email cs@simcardairportbali.com within seven days of purchase. Include your order details, proof of purchase, phone model, and a description of the problem.

Our team will review the request and may ask for additional information to verify the issue. Approved refunds are returned to the original payment method within 7–14 business days.

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