Frequently Asked Questions
Do I need a SIM card when visiting Bali?
Yes. While roaming eSIMs and international data plans work in Bali, a local Bali SIM card or eSIM is often cheaper and provides better access to local networks. Most tourists use mobile data daily for Grab, Gojek, Google Maps, WhatsApp, and online bookings, making a local SIM card one of the most useful travel essentials for visiting Bali.
Which SIM Card Provider Is Best for Bali?
Several major mobile networks operate in Bali, including XL, Telkomsel, and Indosat. Coverage quality can vary depending on your location, travel itinerary, and device.
Many users choose XL because it offers a strong balance between coverage, data value, and flexible package options across popular destinations such as Canggu, Seminyak, Ubud, Uluwatu, Sanur, and Nusa Penida.
Telkomsel is often recognized for its extensive nationwide coverage, while Indosat is another popular option with various data packages available.
For most visitors, the best network is one that provides reliable coverage in the areas they plan to visit and a data package that matches their travel needs.
How much do a SIM card and eSIM cost in Bali?
Prices vary by network, data allowance, and package validity. We offer options for both light and heavy data users. Check our Shop page for current packages and prices.
Are SMS and calls included?
Voice calls and SMS are not included by default, as the initial SIM or eSIM package is data-only. However, tourists can easily make local or international calls and send SMS after topping up phone credit (pulsa).
Can tourists buy a SIM card or eSIM in Bali?
Yes. Foreign visitors can purchase a local SIM card or eSIM in Bali. A passport is required for registration, and the phone must be compatible and carrier-unlocked.
What is better for Bali: SIM card or eSIM?
Both Bali SIM card and eSIM are excellent options for staying connected in Bali. The best choice depends on your device and travel preferences.
A physical SIM card is ideal for travelers who want larger data packages, longer validity periods, and compatibility with most smartphones. An eSIM is perfect for visitors who want instant activation without swapping physical SIM cards. Install your eSIM using a QR code. Activation time may vary by phone and network.
Where can I buy a SIM card in Bali Airport?
Our staff will assist with SIM activation and the operator registration required for eligible foreign visitors. Permanent IMEI registration through Indonesian Customs is not included. Click here to get route to the shop.
Our staff will assist with registration and activation at pickup. Setup time may vary by device and network. sim card and imei of mobile phone registration.
Is my personal data safe when registering a SIM card in Bali?
Yes, we follow official regulations for SIM registration and ensure secure handling of your personal data.
Why does my phone’s IMEI need to be registered?
Most foreign visitors staying for up to 90 days do not need permanent IMEI registration through Indonesian Customs. When you use an Indonesian SIM card in a phone purchased abroad, the mobile operator may register the device for temporary network access.
Permanent Customs IMEI registration is a separate process for imported devices intended for longer-term use. Our staff assists with SIM activation and operator registration, not permanent IMEI registration through Customs.
Can I use a Bali SIM card across Indonesia?
Yes. Our Local Bali SIM card and eSIM use nationwide mobile networks and can be used throughout Indonesia, including destinations such as Jakarta, Yogyakarta, Lombok, Komodo, Surabaya, and many other cities and islands. Coverage quality may vary depending on the operator and location, but your SIM card is not limited to Bali only.
How can I top up my data balance?
Tourists can easily reload data / phone credit / pulsa by visiting any Indomaret, Alfamart, or local phone kiosk near their hotel. You can also top up online via popular Indonesian marketplaces like Tokopedia, Shopee, or Bukalapak using your local phone number.
How do I reach out to you if I encounter an issue?
You can contact us via email at cs@simcardairportbali.com or WhatsApp at +6285123583773 and share your question. We’ll aim to respond to your message within 10-20 minutes.