FAQs

We serve sales of local sim card by XL provider.
All sales that we serve include the cost of sim card and imei of mobile phone registration.

Device control through IMEI of mobile phone is a government policy (Ministry of Trade, Ministry of Industry, Ministry of Finance and Ministry of Communications and Informatics) to regulate and control Telecommunications devices and/or equipment connected to Cellular mobile networks through IMEI and to prevent and reduce circulation of cell phones that enter Indonesia illegally.

For information details, please check https://bcngurahrai.beacukai.go.id/

Your card will be active for 30 days after activation. After that, you can extend your active period by topping up credit at local outlets around you.

Your mobile phone will only be active for a maximum of 90 days after activation,  except for paying the mobile phone entrance fee tax. For details you can visit https://beacukai.go.id.
You can get your sim card in our shop at Exit Gateway of I Gusti Ngurah Rai International Airport upon arrival.  Click here to get route to the shop.

No. You can not change order.

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