At simcardairportbali.com, accessible from https://simcardairportbali.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by simcardairportbali.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in simcardairportbali.com. This policy is not applicable to any information collected offline or via channels other than this website. At PT. Surya Kumala Abadi, customer satisfaction is our priority. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Incorrect or defective SIM card: If a customer receives a SIM card that is defective or different from what was ordered, a refund or replacement will be provided.
- Order cancellation before pickup: If a customer cancels an online order before collecting the SIM card, they are eligible for a refund, minus processing fees.
2. Non-Refundable Cases
Refunds will not be provided in the following cases:
- The SIM card has been activated or used.
- The customer’s device is incompatible with the SIM card.
- Failure to pick up the SIM card within 30 days of purchase.
- Network fluctuations or slow data speeds beyond our control.
3. Refund Process
- Customers must request a refund via email at cs@suryakumalaabadi.co.id within 7 days of purchase.
- Proof of purchase and issue details must be provided.
- Refunds will be processed within 7-14 business days after approval.
- Refunds are issued via the original payment method.
4. Exchange Policy
Customers may exchange a defective or incorrect SIM card at our airport store.
For further assistance, please contact our support team via email at cs@suryakumalaabadi.co.id.