PT Surya Kumala Abadi (hereinafter referred to as “We”, “Our Company”, or “Us”) highly values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website simcardairportbali.com, purchase products from us, or interact with our services. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect your personal information to provide and improve our services. The types of information we collect include:
A. Information You Provide Directly:
- Identity Data: Your full name, email address, phone number, and other contact details when you place an order, create an account, or contact us.
- Purchase Data: Information related to your prepaid SIM card purchase, including package type, purchase date, and transaction details.
- Communication Data: Information you provide when communicating with us via email, WhatsApp, or through our customer service at our physical store.
B. Information Collected Automatically:
- Website Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages you visit, the time and date of your visit, and other diagnostic data.
- Device Data: Information about the device you use to access our website, such as unique device IDs, MAC addresses, or other device identification information.
2. How We Use Your Information
We use the personal information we collect for various purposes, including:
- Processing and Fulfilling Your Orders: To process your SIM card purchases, arrange for pickup at I Gusti Ngurah Rai Airport, and send order confirmations.
- Providing and Maintaining Our Services: To ensure our website functions correctly and to enhance the user experience.
- Communication: To respond to your inquiries, provide customer support, and send important information related to your orders or our services.
- Marketing and Promotions: To send you information about special offers, new products, or promotions that may be of interest to you (with your consent, if required).
- Analysis and Improvement: To analyze usage trends, identify areas for improvement in our website and services, and optimize our marketing campaigns.
- Security and Fraud Prevention: To detect and prevent fraudulent, abusive, or unauthorized activities.
- Legal Compliance: To comply with applicable legal obligations, regulations, or legitimate government requests.
3. Data Access Control and Data Retention
- Data Access Control: Access to your personal information is strictly limited to authorized personnel of PT Surya Kumala Abadi who have a legitimate need to access such data to perform their duties (e.g., customer service team, order fulfillment team). Employees handling customer data receive regular training on data privacy and best security practices. We implement role-based access controls to ensure data access is consistent with individual responsibilities.
- Data Retention: We only retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws in Indonesia (e.g., for accounting or tax reporting purposes). Once the data is no longer needed for those purposes, we will securely delete or anonymize it. We have an internal data retention policy that specifies the storage periods for various types of data.
4. Disclosure of Your Information
We do not share, sell, or rent your personal information to third parties, except in the following situations:
- Third-Party Service Providers: We may share information with third-party service providers who work on our behalf to help provide our services (e.g., payment processors, hosting providers). These third parties are contractually obligated to keep your information confidential and to use it only for the purposes we specify.
- Legal Compliance: We may disclose your information if required by law, court order, or a valid government request.
- Protection of Rights: To protect the rights, property, or safety of PT Surya Kumala Abadi, our customers, or the public.
- Business Transactions: In the event of a merger, acquisition, or sale of company assets, your personal information may be part of the transferred assets.
5. Security of Your Data
The security of your personal information is extremely important to us. We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes, but is not limited to, the use of encryption (HTTPS) for data transmission, firewalls, and strict access controls. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
6. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: cs@simcardairportbali.com
- By WhatsApp: 0851-2358-3773
- In person: At our physical store at I Gusti Ngurah Rai International Airport, Bali.
